Privacy policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

INTRODUCTION

Welcome to DualDrops.com ("we," "us," "our"). We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

INFORMATION WE COLLECT

We collect several types of information from and about users of our website, including:

Personal Information You Provide

When you interact with our website, we may collect personal information that you voluntarily provide, such as:

Account Information:

  • Name (first and last)
  • Email address
  • Phone number
  • Mailing address
  • Billing address
  • Password (encrypted)

Purchase Information:

  • Payment card information (processed securely through our payment processor)
  • Shipping address
  • Order history
  • Product preferences

Communication Information:

  • Customer service inquiries
  • Product reviews
  • Survey responses
  • Contest or promotion entries
  • SMS marketing opt-in consent

Phone Number Collection: We collect phone numbers when you:

  • Create an account on our website
  • Place an order
  • Subscribe to SMS marketing messages
  • Enter a promotion or contest
  • Contact customer service
  • Opt in to abandoned cart reminders

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity:

Device Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (mobile, tablet, desktop)
  • Unique device identifiers

Usage Information:

  • Pages visited and time spent on pages
  • Links clicked
  • Search queries
  • Referring website
  • Date and time of visits
  • Products viewed or added to cart

Cookie and Tracking Technologies:

  • Cookies (small data files stored on your device)
  • Web beacons and pixels
  • Session identifiers
  • Analytics data

Abandoned Cart Tracking: DualDrops's website uses cookies, pixels, and analytics tools to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is captured through:

  • Website cookies that monitor your browsing activity
  • Session data that records items added to your cart
  • Analytics plugins that track user behavior on our site
  • Your account information if you're logged in

This information is used to determine when to send cart reminder messages via SMS (if you've opted in to SMS marketing).

Location Information

We may collect location information through:

  • IP address analysis when you visit our website
  • Shipping and billing addresses you provide
  • GPS data (only if you enable location services in a mobile app)

We use location information to:

  • Determine the most efficient shipping carrier and route
  • Calculate applicable sales tax based on your location
  • Provide relevant product recommendations
  • Improve our website experience based on regional preferences
  • Prevent fraudulent transactions
  • Comply with regional legal requirements

We do not sell your precise location data to third parties.

HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including:

Order Processing and Fulfillment

  • Process and complete your transactions
  • Send order confirmations and shipping notifications
  • Handle returns, exchanges, and refunds
  • Provide customer service and support
  • Verify your identity for security purposes

SMS Marketing and Communications

How We Use Phone Numbers: We use your phone number to:

  • Send order confirmations and shipping updates
  • Provide customer service and support
  • Send promotional SMS messages (only with your express consent)
  • Send abandoned cart reminder messages (if you've opted in)
  • Verify your identity for account security
  • Communicate important account or policy updates

SMS Abandoned Cart Messages: If you have opted in to receive SMS marketing messages, we may send you cart reminder messages via SMS when you:

  • Add items to your cart but don't complete checkout
  • Leave items in your cart for a certain period (typically 1-24 hours)

Message Frequency:

  • Promotional messages: Up to 8 messages per month
  • Abandoned cart reminders: Up to 3 messages per abandoned cart
  • Transactional messages: As needed for your orders

SMS Consent: By providing your phone number and opting in to SMS marketing, you consent to receive promotional messages, abandoned cart reminders, order updates, and account-related communications. Message and data rates may apply.

Your SMS Rights:

  • Consent is not a condition of purchase
  • Reply STOP to unsubscribe at any time
  • Reply HELP for assistance
  • Opt-out does not affect transactional messages

Marketing and Personalization

  • Send promotional emails about products, sales, and special offers
  • Personalize your shopping experience
  • Show you relevant advertisements on our website and other platforms
  • Analyze trends and customer preferences
  • Conduct market research and surveys

Website Improvement

  • Improve and optimize our website functionality
  • Develop new products and services
  • Monitor and analyze website traffic and usage patterns
  • Test new features and designs
  • Troubleshoot technical issues

Legal and Security

  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations and regulations
  • Enforce our Terms of Service and other agreements
  • Protect our rights, property, and safety
  • Respond to legal requests and prevent harm

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who perform services on our behalf:

Shipping Carriers:

  • USPS, FedEx, UPS for order delivery
  • We share your name, shipping address, and phone number

Payment Processors:

  • Secure payment processing services
  • We do not store complete credit card information

SMS Service Providers:

  • Authorized third-party SMS platforms (such as Klaviyo, Attentive, or similar)
  • These providers are bound by strict data protection agreements
  • Can only use your data to send messages we authorize
  • Cannot use your information for their own purposes
  • Must comply with all applicable SMS marketing regulations

Email Service Providers:

  • Email marketing and communication platforms

Analytics Providers:

  • Website analytics and performance monitoring (Google Analytics, etc.)

Customer Service Platforms:

  • Help desk and support ticket systems

Advertising Partners:

  • Retargeting and advertising platforms (Facebook, Google Ads, etc.)

All service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Important SMS Data Protection

The above data sharing practices exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for their own marketing purposes.

This means:

  • Your phone number and SMS consent will never be sold to marketers
  • Your SMS opt-in status remains private and protected
  • Third-party SMS providers can only use your data for DualDrops's purposes
  • We maintain full control over who can contact you via SMS

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders or subpoenas
  • Government or regulatory requests
  • Legal processes or investigations
  • Protecting our rights, property, or safety
  • Enforcing our policies
  • Preventing fraud or illegal activity

Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity. You will be notified of any such change via email or prominent notice on our website.

With Your Consent

We may share your information for any other purpose with your explicit consent.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience on our website.

Types of Cookies We Use

Essential Cookies:

  • Required for website functionality and checkout
  • Enable basic features like page navigation and secure access
  • Cannot be disabled without affecting website functionality

Analytics Cookies:

  • Help us understand how visitors use our site
  • Track page views, bounce rates, and user journeys
  • Provide aggregated statistics (Google Analytics)

Marketing Cookies:

  • Enable personalized advertising and abandoned cart reminders
  • Track conversions and campaign effectiveness
  • Support retargeting on other platforms

Preference Cookies:

  • Remember your settings and choices
  • Save your shopping cart contents
  • Store language and currency preferences

Managing Cookies

You can control cookies through your browser settings:

  • Accept or Reject: Most browsers allow you to accept or reject all cookies
  • Delete Cookies: You can delete cookies already stored on your device
  • Third-Party Cookies: You can block third-party cookies specifically

Note: Disabling certain cookies may affect your ability to complete purchases, receive abandoned cart reminders, or access certain features.

Do Not Track (DNT)

Some browsers include a "Do Not Track" feature. We currently do not respond to DNT signals, but we respect your privacy choices through our cookie consent manager (if applicable).

YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information:

General Rights

Right to Access:

  • Request a copy of the personal information we hold about you
  • Receive information about how we use your data

Right to Correction:

  • Update or correct inaccurate personal information
  • Modify your account information at any time

Right to Deletion:

  • Request deletion of your personal information
  • Subject to legal retention requirements

Right to Restrict Processing:

  • Limit how we use your personal information
  • Object to certain types of processing

Right to Data Portability:

  • Receive your data in a structured, machine-readable format
  • Transfer your data to another service provider

Right to Withdraw Consent:

  • Withdraw consent for marketing communications at any time
  • Opt out of SMS or email marketing

SMS-Specific Rights

Right to Opt Out:

  • Unsubscribe from SMS marketing at any time by replying STOP
  • Opt-out does not affect transactional messages (order confirmations, shipping updates)

Right to Access SMS Data:

  • Request to see what SMS messages we've sent you
  • Access your SMS opt-in status and preferences

Right to Delete SMS Data:

  • Request deletion of your phone number from our SMS marketing list
  • Note: We may retain your phone number for customer service and order history purposes

Right to Correct Phone Number:

  • Update your phone number in your account settings
  • Correct any inaccurate contact information

State-Specific Rights

California Residents (CCPA/CPRA): California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or shared
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

Virginia, Colorado, Connecticut, Utah Residents: Residents of these states have similar rights under their respective state privacy laws.

How to Exercise Your Rights

To exercise any of these rights, contact us at:

  • Email: privacy@dualdrops.com
  • Phone: 1-855-DUAL-DROP (1-855-382-5376)
  • Mail: DualDrops.com, Privacy Department, [Your Address]

We will respond to your request within 30 days (or as required by applicable law).

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods

Account Information:

  • Retained while your account is active
  • Retained for 7 years after account closure for legal and tax purposes

Order Information:

  • Retained for 7 years for tax, accounting, and legal compliance
  • Required for customer service, warranties, and potential returns

SMS Marketing Data:

  • Active subscriber data: Retained while you remain subscribed
  • After opt-out: Phone number retained for 30 days to honor opt-out preference, then deleted from marketing lists
  • Compliance records: SMS consent records retained for 3 years for compliance purposes

Abandoned Cart Data:

  • Cart data retained for 90 days
  • After 90 days, anonymized for analytics purposes only

Marketing Communications:

  • Email marketing lists retained until you unsubscribe
  • Unsubscribe requests honored immediately and retained indefinitely

Website Analytics:

  • Aggregated analytics data retained indefinitely
  • Individual session data retained for 26 months (Google Analytics default)

Legal Requirements: We may retain information longer if required by law or for legitimate business purposes (fraud prevention, resolving disputes, enforcing agreements).

DATA SECURITY

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, alteration, or disclosure.

Security Measures

Technical Safeguards:

  • SSL/TLS encryption for data transmission
  • Encryption of sensitive data (passwords, payment information) in our databases
  • Secure API connections with third-party service providers
  • Regular security updates and patches
  • Firewall protection and intrusion detection

Administrative Safeguards:

  • Access controls limiting who can view personal data
  • Employee training on data protection and privacy
  • Strict data access policies and procedures
  • Background checks for employees with data access
  • Vendor agreements requiring data protection

Physical Safeguards:

  • Secure data centers with restricted access
  • Video surveillance and alarm systems
  • Environmental controls (fire suppression, climate control)

Payment Security:

  • We use PCI-DSS compliant payment processors
  • We do not store complete credit card numbers
  • Payment information is encrypted during transmission

Limitations

While we take reasonable precautions, no security system is completely impenetrable. We cannot guarantee absolute security of your information. Transmission of data over the internet is never completely secure.

Data Breach Notification

If a data breach affects your personal information, we will notify you:

  • As required by applicable law
  • Via email or SMS (if SMS system is unaffected)
  • Through a notice on our website
  • Within the timeframes required by law (typically 30-72 hours of discovery)

We will provide information about:

  • What information was compromised
  • Steps we're taking to address the breach
  • Recommended actions you should take
  • How to contact us for more information

CHILDREN'S PRIVACY

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

SMS Marketing to Minors:

  • Our SMS marketing program is not directed to individuals under 18
  • We do not knowingly collect phone numbers from children under 13
  • We do not knowingly send SMS marketing messages to individuals under 18

If We Learn of Child Data Collection: If we discover that we have inadvertently collected personal information from a child under 13, we will:

  • Delete the information as quickly as possible
  • Not use the information for any purpose
  • Not disclose the information to third parties

Parents/Guardians: If you believe we have collected information from your child, please contact us immediately at privacy@dualdrops.com, and we will promptly delete the information.

THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party sites.

Third-Party Websites:

  • We are not responsible for the privacy practices of third-party websites
  • We encourage you to review the privacy policies of any third-party sites you visit
  • Clicking on third-party links is at your own risk

Social Media: Our website may include social media features (Facebook, Instagram, Twitter, etc.):

  • These features may collect your IP address and page activity
  • Features are governed by the privacy policies of the respective social media companies
  • Review their privacy policies to understand their data practices

Third-Party Advertising: We may use third-party advertising companies to serve ads:

  • These companies may use cookies to track your activity across websites
  • This helps them deliver relevant advertisements
  • You can opt out of interest-based advertising through industry opt-out tools

EMAIL MARKETING

How We Use Your Email

We use your email address to:

  • Send order confirmations and shipping updates
  • Provide customer service responses
  • Send promotional emails (if you've opted in)
  • Send abandoned cart reminders
  • Request product reviews
  • Notify you of policy changes or important updates

Email Marketing Consent

Opt-In: When you create an account or make a purchase, you may opt in to receive marketing emails.

Unsubscribe: You can unsubscribe at any time by:

  • Clicking the "unsubscribe" link at the bottom of any marketing email
  • Updating your preferences in your account settings
  • Contacting us at support@dualdrops.com

After Unsubscribe:

  • We will process your request immediately (typically within 10 business days)
  • You will continue to receive transactional emails (order confirmations, shipping notifications)
  • We retain your email on a suppression list to honor your unsubscribe request

INTERNATIONAL USERS

Our website is operated in the United States and intended for users in the United States. We currently only ship to domestic U.S. addresses (including Alaska, Hawaii, and U.S. territories).

Data Transfer: If you access our website from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our website, you consent to this transfer.

International Privacy Laws: The United States may not have the same data protection laws as your country. We take reasonable steps to protect your information in accordance with this Privacy Policy and applicable laws.

CALIFORNIA PRIVACY RIGHTS

California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act:

Right to Know:

  • Categories of personal information collected
  • Sources from which information is collected
  • Business purposes for collecting information
  • Categories of third parties with whom we share information
  • Specific pieces of personal information we have about you

Right to Delete:

  • Request deletion of your personal information
  • Subject to certain exceptions

Right to Opt-Out:

  • We do not sell personal information to third parties
  • If our practices change, you will have the right to opt-out

Right to Non-Discrimination:

  • We will not discriminate against you for exercising your CCPA rights
  • Same service, prices, and quality for all customers

Shine the Light Law: California residents can request information about personal information shared with third parties for direct marketing (once per year, free of charge).

How to Submit a Request

Contact Methods:

  • Email: privacy@dualdrops.com
  • Phone: 1-855-DUAL-DROP
  • Mail: DualDrops.com, Privacy Department, [Your Address]

Verification Process:

  • We will verify your identity before processing your request
  • You may need to provide account information or proof of residency
  • Authorized agents may submit requests on your behalf with proper documentation

Response Time: We will respond within 45 days (may extend by an additional 45 days if needed).

NEVADA PRIVACY RIGHTS

Nevada residents have the right to opt-out of the sale of certain personal information to third parties. We do not currently sell personal information as defined under Nevada law. If our practices change, Nevada residents may submit opt-out requests to privacy@dualdrops.com.

EUROPEAN ECONOMIC AREA (EEA) USERS

While we do not currently ship internationally, if you access our website from the EEA, you may have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

  • Contract performance (processing your orders)
  • Consent (marketing communications)
  • Legitimate interests (fraud prevention, analytics)
  • Legal obligations (tax, accounting)

Additional Rights:

  • Right to lodge a complaint with a supervisory authority
  • Right to object to processing based on legitimate interests
  • Right to withdraw consent at any time

Data Protection Officer: For GDPR-related inquiries, contact: privacy@dualdrops.com

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

How We Notify You of Changes:

  • Post the updated policy on our website with a new "Last Updated" date
  • For material changes: Send email notification to account holders
  • For material changes affecting SMS: Send SMS notification to active subscribers

Material Changes: Changes that significantly affect your rights or how we handle your information.

Your Continued Consent: By continuing to use our website or services after policy changes, you consent to the updated practices. If you do not agree with the changes, you should discontinue use of our services and may request deletion of your account.

Review Regularly: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

COMPLIANCE AND CERTIFICATIONS

Regulatory Compliance

TCPA Compliance: Our SMS marketing program complies with the Telephone Consumer Protection Act (TCPA) and all applicable regulations. We:

  • Obtain express written consent before sending marketing messages
  • Provide clear opt-out mechanisms in every message
  • Honor opt-out requests immediately (within 10 business days)
  • Maintain records of consent for compliance purposes
  • Do not use auto-dialers for marketing without proper consent

CTIA Guidelines: We follow the CTIA Messaging Principles and Best Practices including:

  • Clear disclosure of program terms
  • Reasonable message frequency
  • Easy-to-use opt-out process
  • Data security and privacy protections
  • Accurate sender identification

CAN-SPAM Act: Our email marketing complies with the CAN-SPAM Act:

  • Clear identification as advertising (when applicable)
  • Accurate sender information and subject lines
  • Physical mailing address included in emails
  • Honor opt-out requests within 10 business days
  • No deceptive subject lines or false headers

State SMS Laws: We comply with state-specific SMS marketing laws, including those in Florida, California, and other states with additional requirements.

PCI-DSS: We use PCI-DSS compliant payment processors to protect your payment information.

CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: hello@dualdrops.com
Customer Support: hello@dualdrops.com
Phone: 888-691-6275
SMS Support: Text HELP to our SMS number for assistance

Mailing Address:
DualDrops.com
Privacy Department
2735 Hassert Blvd, Ste 135-611
Naperville, Illinois, 60564-5204

Response Time: We will respond to privacy inquiries within 30 days.

Hours of Operation:
Monday - Friday: 9:00 AM - 5:00 PM EST
(Excluding federal holidays)

ACKNOWLEDGMENT

By using our website, making a purchase, or opting into our communications, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last Updated: January 1, 2026

© 2026 DualDrops.com. All rights reserved.