At DualDrops, we want your shopping experience to be simple and worry-free. This policy explains how you can cancel orders, return items, and request refunds. It covers subscriptions, pre-orders, try-before-you-buy items, and regular purchases.
Subscriptions provide repeat deliveries based on the duration and frequency you select.
Your payment method is securely stored, and you will be charged for each delivery unless you pay in advance.
Some subscriptions auto-renew at the end of their term. To avoid renewal, you must cancel before the next delivery.
You can cancel or modify your subscription at any time by clicking the link in your order confirmation email.
Refunds for canceled subscriptions are processed according to our returns policy.
Pre-orders are for items not yet in stock. We may collect no payment, a partial deposit, or full payment at checkout.
You can cancel a pre-order at any time before it ships.
Once a pre-order has shipped, it cannot be canceled, but you may request a full or partial refund.
Refunds are handled according to our returns policy.
Your payment method is authorized before shipment.
You have a trial period of 7 days from delivery to decide if you want to keep the item.
If the item is not returned within the trial period, your payment method will be charged the full amount.
Returns and refunds for try-before-you-buy items follow our returns policy.
You may return items within 30 days of delivery.
Items must be unused, in original packaging, and in the same condition as delivered.
To start a return, contact us by email at hello@dualdrops.com with your order details.
Refunds are processed within 10 business days of approval. Bank or card processing times may vary.
Return shipping costs:
Defective or damaged items: DualDrops covers return shipping.
Customer-initiated returns: Customer pays return shipping.
Some items (e.g., sale or personalized products) may be non-refundable. This will be clearly stated at purchase.
For regular orders, you may cancel within 24 hours of purchase by contacting hello@dualdrops.com.
Cancellations after 24 hours may be subject to the returns policy.
Pre-orders, subscriptions, and try-before-you-buy items follow the rules in sections 1–3.
All cancellations, returns, and refunds are subject to the timelines and conditions described above.
Always check your order confirmation email for links to manage or cancel your order.
DualDrops reserves the right to deny returns or refunds if items are not in the condition described.
For questions about cancellations, returns, or refunds:
Email: hello@dualdrops.com
Phone: 888-691-6275
Live Chat: Monday–Friday, 9:00 AM – 5:00 PM EST
